I can't see a menu or button
Trade Manager only shows you what you're allowed to use. If a page or button from this guide is missing on your screen, it's usually for one of these reasons:
| Reason | What it looks like | Who can fix it |
|---|---|---|
| The module isn't switched on for your organisation | The Dashboard card says Not enabled. | Your administrator |
| Your role doesn't include that task | The module opens, but a button such as Add Stock or a page such as Stock Adjustments is missing. | Your administrator |
| An optional feature is switched off | A whole task is unavailable for everyone, for example stock adjustments. | Your administrator |
| You don't have access to that business unit | You can see a warehouse but get a "not authorised" message when you change its stock. | Your administrator |
What to tell your administrator
To help them fix it quickly, say:
- What you were trying to do, for example "add stock to the Main Warehouse".
- Where you were, for example .
- What you saw: a missing button, or the exact message on screen.
This is normal
Different people in an organisation see different screens. A warehouse clerk and an accountant can both use Trade Manager without seeing each other's tools. Each guide page tells you what kind of access it needs.