Messages and FAQ
Messages, A to Z
| Message | Where | Meaning | What to do |
|---|---|---|---|
| Access denied / not authorised | Any save | No permission, or no access to the warehouse's business unit | See Access. |
| Available quantity cannot be negative in inventory balance | Remove, adjust (decrease), post count | The change would take away stock that is reserved | Release or change the reservation first, or change less. |
| Default inventory location not found for warehouse | Sales confirm or dispatch | The warehouse has no default location | Ask your administrator to set one. |
| Insufficient available stock. | Reserve | You asked to hold more than is Available | Reserve less, or check the location and variant. |
| Insufficient available stock for transfer. | Transfer | You asked to move more than is Available at the source | Move less, or release a reservation first. |
| Insufficient stock on hand. | Remove, adjust (decrease) | You asked to take away more than is On Hand | Check the location, variant and quantity. |
| Inventory location code already exists | Add location | That code is used in this warehouse | Choose another code. |
| Inventory location does not belong to warehouse | Any stock form | The location is from a different warehouse | Choose the warehouse again, then its location. |
| Line already exists for this product/location | Stock count | That product, variant and location is already on this count | Each combination can be counted once per count. |
| Only DRAFT stock counts can be posted. / Stock count already posted | Stock count | It's already posted | Reload; it may have been posted by a colleague. |
| Quantity must be greater than 0 | Any stock form | Quantity is empty, 0 or negative | Enter a positive number; use Decrease or Remove to take away. |
| Release quantity is greater than reserved quantity. | Release | You asked to release more than is reserved at that location | Check Reserved on Inventory Balance. |
| Stock count cannot be posted without lines. | Stock count | No saved lines | Save at least one line. Enter 0 for an empty shelf. |
| Warehouse code already exists | Add warehouse | That code is taken | Choose another code. |
Questions
Why did stock not end up matching my count?
Expected is captured when the line is saved. Posting applies the difference to whatever the balance is at posting time.
Example: expected 100, counted 97, so the variance is −3. Before posting, a delivery adds 10 (the balance is now 110). Posting applies −3, leaving 107.
That's right if the 10 arrived after you counted: 97 counted + 10 new = 107. It's wrong if the 10 were already on the shelf when you counted. To avoid confusion, pause receipts, dispatches and transfers while counting, and post as soon as the count is finished.
Can I correct a saved count line?
No. Saved lines can't be edited or removed, so check before Save line. An unsaved line can be discarded. If a saved line is wrong, don't post that count; ask your inventory manager how to recover. After posting, correct mistakes with an adjustment that mentions the count number in the notes.
Why does a product appear more than once on Inventory Balance?
Each row is one product, variant, warehouse and location. Filter by product to see all its rows.
On Hand says 100 but I can't move 100. Why?
Some of it is reserved. You can only move or reserve Available (On Hand − Reserved).
Can I delete a movement, a warehouse or a location?
No. History must be kept. Correct a movement with a new one, such as an adjustment with notes. Mark warehouses and locations Inactive once they're empty.
I chose the wrong variant. What now?
The stock is now on the wrong variant. Fix it with two adjustments: a Decrease on the wrong variant and an Increase on the right one, both with notes such as "Correcting variant entered in error on 14/02, ref OPENING-2026". Don't use a transfer: transfers move locations, not variants.
I added stock to the wrong location. What now?
Move it to the right location, with a note explaining why.
A sales order failed although we have plenty of stock.
The stock is probably somewhere other than the warehouse's default location. Move it there and try again. See The default location.
Why is a button or page missing?
See Access and permissions. Your role, the module, the optional Stock adjustments feature, and your business-unit access all play a part.
What happens if my connection drops while saving?
Reload the page and check Inventory Balance and Stock Movement before trying again, so you don't record the same change twice.