Pricing help and FAQ

Messages on a sales order

Message	Meaning	What to do
"Base price is not configured. productId=…" or "No price found for productId=…"	No customer price, price-list item or general base price for that product	Ask an administrator to add a price (checklist).
Pricing tenant does not match the active tenant	Your session changed organisation	Reload the page.
Currency code is required / At least one pricing line is required	The order is incomplete	Choose the currency and add lines.
Sales order has pricing overrides pending approval	A manual discount above 10% isn't approved	See Sales approvals.

Frequently asked questions

Why is the saved price different from the price I saw while typing? The price shown while typing is a Catalog estimate. Saving calculates the real price.

Can two discounts apply to the same line? Yes: a customer discount, a volume discount and a promotion can all apply together. Two rules of the same type never stack; the best match wins.

Can a discount make a line free or negative? No. The total discount is capped at the line subtotal.

Is freight taxed? Not by the pricing engine. Freight is added after tax.

Where is the rounding? On the order total, as a separate adjustment.

We changed a price. Do existing orders change? No. Saved orders keep their prices until they are edited and saved again; confirmed, dispatched and invoiced orders are never re-priced.

Can I change prices myself? Not yet: there are no pricing setup screens. Ask an administrator; see what to send in the setup checklist.

Does Purchasing use these prices? No. Pricing currently prices sales orders. Purchase prices are entered on purchase orders.

Quick reference

I want to…	Go to
Understand a line's total	How a price is worked out
Explain a price to a customer	Read the breakdown
Set up a quantity break	Price lists
Give a customer their own price	Customer-specific prices
Run a promotion	Setup checklist
Approve a manual discount	Sales: pricing and approvals