Messages and FAQ
Messages, A to Z
| Message | Step | What to do |
|---|---|---|
| Access denied | Any | Check your permission and business unit access. |
| Amount cannot exceed the outstanding balance. | Payment | Enter no more than what's owed. |
| Base price is not configured. productId=… / No price found for productId=… | Save | Ask an administrator to set a price for that variant. |
| Cannot exceed remaining quantity. | Dispatch | Lower Qty to Dispatch. |
| Create and pay the sales invoice for this order before dispatching. | Dispatch | Create the invoice and collect payment. |
| Customer partner is required / Business unit is required / Order date is required | Save | Fill in the field. |
| Insufficient available stock: … | Confirm | Not enough free stock in the warehouse. Add or move stock, or reduce quantities. |
| Line quantity must be greater than zero | Save | Enter a quantity. |
| Manual discount cannot be greater than line subtotal | Save | Lower the discount. |
| Only DRAFT sales orders can be confirmed / … can be updated | Confirm, Edit | Reload. To change a confirmed order, Revert to Draft first. |
| Only confirmed or partially dispatched sales orders can be dispatched | Dispatch | Confirm the order first. |
| Reason is required when a manual discount is applied | Save | Enter the Override Reason. |
| Rejection reason is required | Reject | Type a reason. |
| Sales order has pricing overrides pending approval | Confirm | A manager or director must approve first. |
| Sales order must have at least one line (to confirm) | Save, Confirm | Add a product line. |
| This order can't be dispatched until its invoice is fully paid (current status: POSTED) | Dispatch | Record the remaining payment. |
Questions
Why does the price change after I save?
The form shows an estimate from the Catalog's sale price. On save, the real price comes from your pricing setup, with discounts, surcharges, tax and freight. See Pricing.
Can I type my own unit price?
No. The unit price comes from the pricing setup. To give a better price, use Manual Discount % (with a reason, and approval over 10%).
The customer wants delivery before paying.
The system requires the invoice to be fully paid before dispatch. It's a business rule; speak to your manager.
I confirmed the order but Reserved didn't go up in Inventory.
Reservations are made at the warehouse's default location. If that location doesn't have enough stock, or the warehouse has no default location, nothing is reserved, and no error appears. Move stock to the default location, then Revert to Draft and Confirm again. See Before you start.
Can I send part of an order?
Yes. Enter smaller quantities in Qty to Dispatch. The order becomes Partially dispatched until everything is sent. See Dispatch.
Can I invoice part of an order?
No. One invoice covers the whole order.
A discount was rejected. Can I still confirm?
At the moment the system allows it, but you shouldn't. Edit the order and correct the discount first.
How do I cancel an order that's already invoiced or paid?
Not from the order. Speak to Accounts: invoices are corrected in the Invoicing module, for example with a credit note.
Which currencies can I use?
USD, GBP and EUR, plus a base currency and exchange rate.
Why does the order number look random?
Order numbers are generated automatically, such as SO-3F9A2C1B. They're unique, but not in sequence. Search by number or customer to find an order.