Find and read an order

The sales order register

Where: Dashboard → Sales. Who: sales.order.view.

Column	Example
Order Number (select it to open)	SO-3F9A2C1B
Customer	Café Aroma
Order Date / Delivery Date	06/11/2026 / 10/11/2026
Currency	GBP
Status	CONFIRMED
Total	327.60
Actions	Copy Sales Order (copy icon), View (eye icon)

Search Sales Orders matches the order number, customer or status: try SO-3F9, Aroma or DRAFT.

Part	What you see
Header buttons	Reload; Invoice (once an invoice exists); View Dispatch (once something's been sent)
Order status	The status and a sentence explaining it, for example "This order is confirmed. Invoice and payment requirements must be met before dispatch."
Approval box	If a discount needs manager approval or director approval, with Approve and Reject buttons
Rejection banner	If a discount was rejected, with the reason
Order information	Customer, warehouse, dates, currency, and the action buttons (Edit, Confirm, Cancel, Revert to Draft, Create Invoice, Dispatch)
Surcharge / Freight	Order-level charges from the pricing setup
Order lines	Product, Variant SKU, Description, Qty, Unit Price, Discount, Surcharge, Tax, Line Total and Status, with a Breakdown arrow
Totals	Subtotal, Tax, Order total

Select the arrow on a line to see each pricing rule applied, with its rate. For example, for 40 mugs: